Returns and Exchanges Policy

Returns and Exchanges Policy

1. Time Frame for Returns: Customers typically have a set period (e.g., 30 days) from the date of purchase to initiate a return or exchange.

2. Condition of Items: Products must be returned in their original condition, with tags attached and in original packaging.

3. Process for Returns/Exchanges: Instructions on how to return or exchange items, including any forms or labels needed.

4. Refund Process: Information on how and when refunds are processed, usually back to the original payment method.

5. Shipping Costs: Details on who bears the cost of return shipping. In some cases, the customer is responsible, especially if the return is due to a change of mind.

6. Exceptions/Non-returnable Items: List any items that are exempt from returns due to hygiene reasons or being sale items.

7. Defective/Damaged Items: Procedure for handling items received in a damaged condition or shipping errors.